Friday, 6 April 2012
China to Italy and back again.
Friday, 25 November 2011
I know, I know...

Why bother typing?
Sunday, 7 August 2011
Bert the Not-So-Silent Assassin
Friday, 29 July 2011
Still Chewing That Frog
Monday, 28 February 2011
Virgin on the ridiculous... again
So here I am blogging about my Internet service when I was going to blog all about my interview from Friday.
I was going to tell you all about the amazing struggle I had preparing a presentation in PowerPoint even though I had over a week’s notice to prepare and two clear days to write. I was going to mention how at one point I feared for my sanity when, as expected, my head went in to such a mad scramble on the morning of the interview that I was virtually in tears through the inability to think straight.
I could have told you all about how a very good friend of mine watched me plummet from confidence on the subject to an uncontrollable panic attack when the slides wouldn’t come together. And how he smiled when returning to the house on the day of the interview to find a half eaten bread roll sitting on the table, which, he said, put how my stomach was feeling in to a nutshell.
And I was going to mention my outfit nightmares – from the dress that was way too tight (partly because the flap on the skirt was still sown shut at the back and partly because it was a size too small but the only smart thing I had in my wardrobe), to the heels that were too high, and combined with the tight skirt made the journey to the train station feel like I was on some kind of bad trip where the pavements were getting longer.
I might have even mentioned how, just before leaving the house and already running slightly late, I got the loop of my jacket caught in the top of my dress, and nearly passed out trying to free it.
Or how I was in such a desperate state that I begged the Angels to help me to think straight. And how oddly enough, on the train it seemed to work (with adverts for Aussie hair products reminding me of LIGHT-headedness)
And at some point I might have mentioned that on several occasions before the interview I had been visualising sitting with my sister having a drink afterwards, and receiving a call to say that I had got the job. And how, even though I interviewed on the closing date for applications, that is exactly what happened.
It was going to be the show stopper at the end of my piece.
Except that my bloody internet is down.
So after a lot of turning things off and on, rebooting the computer, unplugging the router, I gave Virgin a call and went through their automated menu.
I was initially impressed, because the automated menu does everything to confirm who you are, check your account details and record exactly what part of their service you are having an issue with. I pressed various buttons to confirm that, yes, it was a problem accessing wireless internet, and that yes, I had already unplugged the hub and rebooted my computer. I even pressed numbers on the phone corresponding to my password to confirm my authenticity.
So at this point I kind of expected to go straight through to someone who a) knew who I was and b) was aware of what problem I was experiencing with their service.
Yeah, right.
“Hello can I help you?”
“Yes, I have problems connecting to my Internet”
“Is this a wireless or wired connection, ma’am?”
“Errm…. Wireless, like the button I just pressed in your menu system”
“And what is your account number?”
WTF?? “I would give you my account number if I had access to the Internet, but I don’t. And your menu system has just spent ten minutes confirming who I am, so I was hoping that you would have some information there?”
“Can you then give me your phone number, ma’am?”
*sigh*
The call took a long time. The analyst insisted that I switch off the hub all over again, and reboot my computer (which took forever).
Then he deduced it must be a problem with the hub and asked me if this was the first time I had used the service.
Do they not give their Help Desk staff any information to work with???
Eventually after a series of long pauses which told me that he was completely out of his depth in resolving the issue, he deduced that there was an outage in the area.
No, really? I swear, watching the little globe on my network flash on and off like a f**king Christmas tree light had never given me that impression.
“It will be fixed by
Anyhow, at this time of writing (
I can’t wait for the service to be back up again so that I can start responding to all of my emails – specifically that one from Virgin, entitled “We’d love to hear from you!!”
Oh no you wouldn’t. Truly. But you’re going to anyway.
Tuesday, 15 February 2011
A little bit of history repeating...
Saturday, 29 January 2011
Yes, Yes, I know..
Sunday, 25 July 2010
The most valuable life lesson of all
Friday, 23 July 2010
Flip Flopping between Hope and Despair
Monday, 12 July 2010
The World Cup, Paul and the New Moon
Sunday, 11 July 2010
Serendipity
- Hold your dominant hand 6 - 10 inches away from the book, and close your eyes. This bit is easy.
- Focus your energy on the point a couple of inches below your navel - the Dan Tien. Yep, got it.
- Allow that energy to travel up your spine, in to your throat, then down your arm and out through your hand in to the book. Hmm, okay... but I still don't see how...
- Feel the exchange of energy with the book. Is this really an 'exchange of energy'? Is this what I am meant to be feeling or did I just rush the last bit?
- Ask for a page number. SIXTY THREE. F**k me, where did that come from? No need to shout. Okay, 63 it is.
- Imagine the layout of the page - what does it look like? Oookaaaaayyyy.... so the only page I can imagine is a bold title across the top, then a top paragraph, and then the rest is text. Maybe I am rushing this. Does it have a picture? No, I don't see a picture. What do you mean, you don't see a picture? You're not seeing anything - you've got your eyes closed, you muppet. Look, just shut up and let me get on with this, okay? This is the only page I can see. Yeah, well, whatever. Just you wait until you open the page. It's bound to have a picture.
- Ask for the subject of the page - what is it about? What words can you see? Serendipity. Oh, of course it's not Serendipity. Gee, I wonder where you got that one from. Okay, pick something else. I can't think of anything else. Yes, but it won't be fucking Serendipity, will it? You've just read a story about Serendipity - that's the only reason you've thought about that word. Okay then, I can see the word 'chance' in the middle of the page. Oh yeah, because 'chance' is really different. Oh look, just leave me alone, okay? This is all that I'm getting and yes, I do know that in about 10 second's time I am going to be bitterly disappointed so just get off my case.
- Open the book to the page you thought of, and prepare to be astounded. Yeah, astounded at how wrong you can be...
Sunday, 20 June 2010
Errr.... Surprise?
Friday, 4 June 2010
Penny Power - Know Me, Like Me, Follow Me
- when you look at all of the roles you play in life - in her instance, mother, daughter, sister, wife, founder, author, speaker, etc, etc - remember that they can all be boiled down in to one: Friend.
- Social networking is no different online than in traditional business: People buy from the people they like. If they can get to know you, and like you, they will buy from you. So be open, and be authentic. Let people get to know you.
Wednesday, 2 June 2010
A day of Learning
- You know that you need to pay more attention to the job-hunting process when you save a modified version of your CV after 45 minutes of editing, only to find that you applied for exactly the same job 6 days earlier.
- You know that when trying to arrange payment for some work which the client was hoping to get for free, hearing "I'll speak to the customer and see what they say" isn't a good thing.
- You realise that you ought to get a bit more familiar with the latest web application versions, when you don't realise immediately that WWE is not a web application, but instead stands for World Wrestling Entertainment.
- You know that when you hear your Kabbalah teacher of 8 months say that he no longer knows how to help you, you're either very close to a breakthrough or totally screwed.
- You know that on the last 30 seconds of "60 Minute Makeover" the screen will be filled with five people in every room plumping dozens of cushions and nudging colour coordinated vases two millimetres to the left, alongside one person still putting up wallpaper.
- You know that half an hour after the film crew have left, taking all of the throw cushions and vases, the beneficiaries of "60 Minute Makeover" are going to have to work out where to put the seven boxes of kids toys, their entire collection of books and half of their clothes, now that two of the wardrobes have gone and storage space has been ripped out and replaced with something more 'aesthetically pleasing'.
- You know that you really need to take more care of your bikini line when you say to the nurse during a smear test "Apologies for the state of my bikini line" and she doesn't reply "Believe me, I have seen much worse."
- You know that you miss your sister when the nurse tells you to relax completely and think of somewhere sunny, and you immediately think of being on holiday with your sister on the same beach in Barbados, drinking nice little cocktails with umbrellas.
- You know that it's not such a good thing when one experienced nurse cannot find your cervix and calls in a second nurse for assistance.
- You know that it's even worse when the second nurse cannot find your cervix either and says "That's the best I can do" after ten minutes of twisting and rotating a speculum firmly against the walls of your bladder.
- You know that it's a good thing when you don't wee even just a little bit throughout all of this poking and prodding.
- You realise you will soon be turning 40 when you tell someone your date of birth and they say "Oh! Only 8 more Big Sleeps!"
Monday, 31 May 2010
The Big Personality Test Results
- Spend more time with other people.
- If you can't afford to take a bottle of wine, take a nice pack of biscuits.
- Take biscuits out of handbag when you arrive rather than thinking that your friends look like they are putting on weight and would be better off without them.
- If someone offers you some work 'without pay but it would be good experience for you' tell them to stick it where the Light doesn't shine. Politely, of course.